XIAOLAN HUANG
Broker in Boston, MA
License number
Massachusetts 9514983
Issued Date
Feb 24, 2010
Expiration Date
Feb 1, 2017
Type
Broker
Address
Address
Boston, MA 02120
Professional information
System And Method For Processing Customer Requests Relating To Unsolicited Commercial Email And Other Service Disruptions
US Patent:
7493366, Feb 17, 2009
Filed:
Mar 1, 2001
Appl. No.:
09/797405
Inventors:
David J. Bowie - Salem MA, US
John F. Buford - Lexington MA, US
Xiaolan Huang - Boston MA, US
John F. Buford - Lexington MA, US
Xiaolan Huang - Boston MA, US
Assignee:
Verizon Laboratories, Inc. - Waltham MA
International Classification:
G06F 15/16, G06F 15/173
US Classification:
709206, 709225
Abstract:
A system and method for automatically processing and responding to large volumes of customer requests regarding Unsolicited Commercial Email (UCE) and other service disruptions. The process combines manual and automated steps, and includes routing, filtering, aggregating, validating, ticketing, custom and automated responses, tracking, analyzing, and closing each validated request. The process can be used by the Customer Support Center (CSC) of the Internet Service Provider (ISP) to insure that all complaints are handled successfully, that promotion of complaints is done correctly, that legal aspects of certain criminal or fraud related incidents are handled correctly, and that portions of the processing of complaints are handled automatically.
Process For Automatically Handling Electronic Requests For Notification Of Unsolicited Commercial Email And Other Service Disruptions
US Patent:
8316092, Nov 20, 2012
Filed:
Dec 24, 2008
Appl. No.:
12/343693
Inventors:
David J. Bowie - Salem MA, US
John F. Buford - Lexington MA, US
Xiaolan Huang - Boston MA, US
John F. Buford - Lexington MA, US
Xiaolan Huang - Boston MA, US
Assignee:
Verizon Corporate Services Group Inc. - Basking Ridge NJ
Verizon Laboratories Inc. - Waltham MA
Verizon Laboratories Inc. - Waltham MA
International Classification:
G06F 15/16, G06F 15/173
US Classification:
709206, 709225
Abstract:
A system and method for automatically processing and responding to large volumes of customer requests regarding Unsolicited Commercial Email (UCE) and other service disruptions. The process combines manual and automated steps, and includes routing, filtering, aggregating, validating, ticketing, custom and automated responses, tracking, analyzing, and closing each validated request. The process can be used by the Customer Support Center (CSC) of the Internet Service Provider (ISP) to insure that all complaints are handled successfully, that promotion of complaints is done correctly, that legal aspects of certain criminal or fraud related incidents are handled correctly, and that portions of the processing of complaints are handled automatically.
Parsing Of Nested Internet Electronic Mail Documents
US Patent:
2003004, Feb 27, 2003
Filed:
Aug 28, 2001
Appl. No.:
09/941105
Inventors:
John Buford - Lexington MA, US
Xiaolan Huang - Boston MA, US
Xiaolan Huang - Boston MA, US
International Classification:
G06F007/00
US Classification:
709/220000
Abstract:
A system and method for automatically processing and responding to large volumes of customer complaints regarding Unsolicited Commercial Email (UCE) and other service disruptions. The complaints include one or more electronic mail (email) documents, each email document including a header and body portion. The process parses the header and body portions from each email document, normalizes the header and body portion by stripping unwanted characters, and extracts specific information relating to the email document from the source of the complaint. The extracted information can be input to a database that can be accessed by the Customer Support Center (CSC) of the Internet Service Provider (ISP).