PING HU, M.D.
Osteopathic Medicine at Bascom Ave, San Jose, CA
License number
California BP10030963
Category
Osteopathic Medicine
Type
Internal Medicine
License number
California A128681
Category
Osteopathic Medicine
Type
Hematology & Oncology
Address
Address
751 S Bascom Ave, San Jose, CA 95128
Phone
(408) 793-2613
(408) 793-2500
(408) 885-3225 (Fax)
(408) 793-2500
(408) 885-3225 (Fax)
Personal information
See more information about PING HU at radaris.comName
Address
Phone
2970 Racetrack View Dr, Del Mar, CA 92014
3161 Golf Dr, San Jose, CA 95127
325 Faxon Ave, San Francisco, CA 94112
5008 Kimball Hill Cir, Stockton, CA 95210
720 Miner Rd, Orinda, CA 94563
Professional information
Online Help System Using Session Details
US Patent:
2012007, Mar 29, 2012
Filed:
Sep 27, 2010
Appl. No.:
12/891537
Inventors:
Partha Sarathi Mukherjee - San Jose CA, US
Cheng-Mu Wen - San Jose CA, US
Ping Hu - San Jose CA, US
Qi Hu - Cupertino CA, US
Xiangdong Ke - Cupertino CA, US
Cheng-Mu Wen - San Jose CA, US
Ping Hu - San Jose CA, US
Qi Hu - Cupertino CA, US
Xiangdong Ke - Cupertino CA, US
Assignee:
EBAY INC. - San Jose CA
International Classification:
G06F 15/173
US Classification:
709223
Abstract:
An on-line help method is provided for a user involved in an on-line session. A plurality of session details related to the on-line session, a help request from the user, and session identification information are received during the on-line session. The plurality of session details are retrieved using the session identification information, and agent help information that includes the plurality of session details is created. The agent help information is associated with the help request and sent to a help agent device. In an embodiment, the agent help information includes a plurality of web pages navigated by the user during the on-line session, and the plurality of web pages are organized according to an order in which the user navigated them. A help agent using the help agent device may use the agent help information to quickly and accurate diagnose any issues with the on-line session.