Inventors:
Edward Stashluk - Austin TX, US
Terrance Combs - Cedar Park TX, US
Douglas Kern - Austin TX, US
Janet Mitchell - Austin TX, US
Tushon Robinson - Pflugerville TX, US
Paul Trulove - Austin TX, US
International Classification:
G06Q 99/00, G07B 15/00, G07B 15/02
Abstract:
A system and method for providing macro based returns services that may be customized for particular retailers, customer or items. Forward files may be used to trigger particular actions in the return process. Analytics may be gathered and used to differentiate customers utilizing the returns process in order to optimize the retailers business and evolve the relationship with the customer. Customer information and information specific to the retailer or items can also be used to drive customized marketing initiatives triggered during the returns process.