Position:
Incident Management Process Owner, Cherwell Administrator at QBE
Work:
QBE
- Madison, Wisconsin Area since Jan 2001
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Incident Management Process Owner, Cherwell Administrator
Inacom Information Systems
Jan 2000 - Apr 2001
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Help Desk Analyst
Sitel
1998 - 2000
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Help Desk Team Manager
Education:
Beloit College 1993 - 1997
BA, Religious Studies, Asian Studies, Cultural Anthropology
Skills:
Documentation, Customer Service, Troubleshooting, Word, Windows, Change Management, ITIL, Incident Management, Service Desk, Microsoft Office, Excel, Outlook, Problem Solving, XP, Microsoft Word
Certifications:
ITIL V3 Expert, CSME
ITIL V3 Managing Across the Lifecycle, CSME
ITIL V3 Service Strategy, CSME
ITIL V3 Release, Control and Validation, CSME
ITIL V3 Continual Service Improvement, CSME
ITIL V3 Service Design, CSME
ITIL V3 Foundations Bridge, Loyalist
ITIL V2 Support and Restore Practitioner, EXIN
ITIL V2 Foundations, EXIN