Position:
Innovation Technology Program Manager at Kaiser Permanente
Work:
Kaiser Permanente
since Jul 2013
-
Innovation Technology Program Manager
Kaiser Permanente
- Pleasanton,CA Feb 2011 - Jul 2013
-
Manager, Call Center Engineering
Kaiser Permanente
- Walnut Creek, CA Aug 2005 - Feb 2011
-
Call Center Engineer / Team Lead
Kaiser Permanente
- Alameda, CA Apr 2004 - Aug 2005
-
Application Development Manager
Exult
- San Ramon, CA 2001 - 2004
-
Technical Specialist / Project Manager
Bank Of America
1995 - 2001
-
Systems Engineer / Project Manager
Skills:
Data Warehousing, Software Project Management, IT Management, Business Process Improvement, Program Management, Call Center, Visio, SDLC, Process Improvement, Healthcare Information Technology, Integration, Business Analysis, Vendor Management, Enterprise Architecture, Requirements Gathering, Team Leadership, Project Management, Data Analysis, Change Management, IT Strategy, Software Documentation, SharePoint, Requirements Analysis, PMP, Analysis, PMO, Management, Disaster Recovery, Call Centers, Contact Centers, Avaya, Project Portfolio Management, Leadership, ITIL, Cisco Technologies, Six Sigma, Business Process, Data Center, IVR, Solution Architecture, Service Delivery, Project Planning, Cross-functional Team Leadership, IT Service Management