Industry:
Information Technology and Services
Work:
Pandora
- Oakland since Jul 2013
-
QA Engineer
Apollo Education Center
- Oakland, CA. Mar 2013 - Jun 2013
-
Volunteer Project Manager
Line2
- San Francisco Bay Area May 2012 - Jun 2013
-
QA Engineer
Line2
- San Francisco Bay Area Nov 2011 - Jul 2012
-
Five9 Administrator
Line2
- San Francisco Bay Area Jan 2012 - May 2012
-
Customer Support Manager
Line2
- San Francisco Bay Area Apr 2011 - Feb 2012
-
Technical Support, Tier 1 and Tier 2
Milestone Technologies, Inc.
- Fremont, CA May 2010 - Feb 2012
-
DR Technician
ProActive Business Solutions
- Oakland, CA Oct 2010 - Jan 2012
-
DR Technician
SF Cable, Inc.
Aug 2010 - Mar 2011
-
Technical Support Lead
24hourtek
- San Francisco Bay Area Apr 2008 - Oct 2008
-
Intern Technician: Field and Help Desk
RadioShack
Feb 2006 - Nov 2006
-
Sales Associate
Education:
San Francisco State University, College of Business 2005 - 2010
Bachelor of Business Administration (B.B.A.), Management Information Systems, General
San Francisco State University, College of Business 2005 - 2010
Bachelor of Business Administration (B.B.A.), E-Commerce/Electronic Commerce
Skills:
Customer Service, Technical Support, Operations Management, CRM, Team Leadership, Information Systems, E-commerce, Mobile Phone Apps, Mobile Applications, Five9, Zendesk, VoIP, Python, Github, Git, MAMP, Troubleshooting, MySQL