Position:
Director Contact Center Technology at Waste Management
Work:
Waste Management
since Jun 2001
-
Director Contact Center Technology
Enron Energy Services (EES)
Apr 1999 - Jun 2001
-
Senior Systems Integrator - Consultant
Cambridge Technology Partners
Jan 1997 - Apr 1999
-
Senior Network Architect | Telecommunication Engineer
National Health Insurance Company
Jan 1990 - Jan 1997
-
Systems Manager
Education:
University of Central Oklahoma 1985 - 1988
B.S. in Computer Science
Skills:
Genesys Framework, NICE, Lucent Conversant IVR, Nabnasset CTI Solution, Lucent CMS/CentreVu, Windows Server 2008/2003, MS SQL Server, Microstrategy, Oracle, MicroFocus, COBOL, IBM Client Access, RISC/6000, Token Ring, HP SmartContact, Paraphonic IVR, Edify IVR, Cisco Catalyst 5000, Siebel (ERP), LoadRunner, Brio Enterprise, SONET, Cabletron, Microsoft SQL Server, IVR, CTI, ERP, Enterprise Software, Siebel, Call Center