APRIL HENDERSON, MA, LPC
Social Work at Joanel St, Houston, TX

License number

Texas 68747

Professional information

Sr. It Project Manager, Sr. Billing, Collections, Cust. Svc. Manager

Location:

Houston, Texas Area

Industry:

Utilities

Work:

Southwest Water Company - Houston, Texas Area Jul 2011 - Jun 2012 - Sr. IT Project Manager-B.A. Southwest Water Company Sep 2010 - Jul 2011 - Sr. Manager Customer Service, TX./OK. Utilities Southwest Water Company May 2010 - Aug 2010 - Manager, Billing & Collections DHL May 2007 - May 2010 - Manager, Billing Completeness DHL Aug 2005 - May 2007 - Manager, Revenue Recovery IKON Office Solutions Aug 1999 - May 2005 - Six Sigma Black Belt American Express/LIFECO Travel - Houston, Texas Area Aug 1985 - Jul 1993 - Sr. Analyst

Education:

Six Sigma Academy 2004 - 2004
Certified, Six Sigma Black Belt

Skills:

SAP IS-U, Project Management, SAP FICA, Regulated Industry, Utility Industry, Functional Requirements, System Integration Testing, ERP Go-Live Planning, Management, Data Analysis, Business Process Improvement, Post Production Management, ERP Implementation Project Management, Billing Systems, Call Center Management, Customer Service, Credit & Collections, Accounts Receivable, Six Sigma, Business Analysis, Key Performance Indicators, Requirements Gathering, Regulatory Requirements, Project Planning, Call Center, SAP, Program Management, Call Centers

April Henderson - Houston, TX

Work:

Julianna Poor Memorial Counseling Center
Licensed Professional Counselor Intern Julianna Poor Memorial Counseling Center
Assist in managing billing Montessori School of Downtown - Houston, TX
Co-teacher in First Grade and Pre-Primary classrooms Montessori School of Downtown - Houston, TX
Front desk manager and assistant Angel Montessori School - Fort Worth, TX
Part-time lead teacher

Education:

Southwestern Baptist Theological Seminary - Fort Worth, TX
Master of Arts in Marriage and Family Counseling Houston Baptist University - Houston, TX
Bachelor of Arts in Psychology

April Henderson - Houston, TX

Work:

HISD - Houstom, Tx.
Bus Driver Golden Opprotunity - Liverpool, TX
Truck Driver/Deliver Rice University Book Store
Cashier/Customer Service/Sales FedEx - Houston, TX
Package Handler Home Depot - Houston, TX
Cashier Walgreens - Houston, TX
Photo Specialist

Education:

Houston Comunity College - Houston, TX
N/A in Bilingual Business Management Sterling High School - Houston, TX
Diploma

Skills:

POS SWAK system; Computerized Inventory system; Computer literate; Familiar with MS Office(WORD,Excel,Outlook)