Position:
Telecom Manager at Kaiser Permanente
Industry:
Information Technology and Services
Work:
Kaiser Permanente
since Mar 2010
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Telecom Manager
Interactive Intelligence
Feb 2007 - Mar 2010
-
Field Engineer
Fidelity National Financial
Feb 2002 - Jun 2007
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Systems Administrator
Education:
Pasadena City College 1998 - 2001
Skills:
Telecommunications, Call Center, ACD, PBX, IVR, Telephony, CTI, VoIP, SIP, Troubleshooting, Vendor Management, Active Directory, Windows, Servers, Disaster Recovery, TCP/IP, Integration, System Administration, Windows Server, Call Recording, Unified Messaging, Process Improvement, Customer Experience, T1, IIS, Visio, WAN, SQL Server, Problem Solving, Switches, Workforce Management, Customer Relations, Routers, Product Management, Data Center, IP, Cisco, Cisco Technologies, Microsoft SQL Server, Call Centers, Virtualization, Network Architecture, Avaya, VPN