Position:
IT Analyst II, IT Analyst I at Clearwire
Work:
Clearwire
- Pensacola, Florida Area since 2010
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IT Analyst II, IT Analyst I
Clearwire
- Pensacola, Florida Area 2007 - 2010
-
Workforce Manager, Tech Support Manager, Technician
The Analyst Group, LLC
- Milton, FL 2006 - 2007
-
Partner
Navy Federal Credit Union
- Pensacola, Florida Area 2005 - 2006
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Customer Service Representative
US Army
- Various 2001 - 2004
-
98G1LAD - Signals Intercept - Electronic Warfare. Arabic Language
Santa Rosa County Clerk of Courts
- Milton, F 1997 - 2001
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System Administrator
Skills:
Contact Centers, Microsoft SQL Server, SharePoint, Technical Support, Outsourcing, Analytics, Business Analysis, Call Centers, Data Analysis, Workforce Management, Requirements Analysis, Software Documentation, Troubleshooting, Linux, Vendor Management, Software Development, Data Warehousing, HTML, Data Modeling, Project Management, Databases, Program Management, Database Design, Process Improvement, SDLC, Access, Business Objects, Avaya, Software Project Management, Integration, MySQL, Requirements Gathering, Visio, Business Intelligence, Telecommunications, SQL
Interests:
Workforce Solutions, database technologies, agent in a system dynamics.