YOLANDA M WILLIAMS
Nursing in Tallahassee, FL

Florida Department of Revenue - Tallahasse, Fl
Revenue Specialist II Florida Department of Revenue - Tallahassee, FL
Senior Clerk Florida Department of Revenue - Tallahassee, FL
Lead Senior Clerk to Senior Clerk Florida Department of Revenue - Tallahassee, FL
OPS to Clerk Specialist

University of Phoenix - Phoenix, AZ
AA in Business Adult and Community Education - Tallahassee, FL
GED in High School Diploma

Knowledge and ability to use the Group-wise, People First, Agent-Open-Scape Contact Center Enterprise/Siemens computer-telephone system, SAP/SUNTAX, Internet, UTS, and Extra systems. Knowledge of Microsoft Word, Excel, Access, and PowerPoint. Knowledge of the State Revenue laws. Knowledge of basic math arithmetic. Knowledge of the principles and techniques of effective communication. Knowledge of general office procedures and practices. Knowledge of the techniques, technologies, and procedures used in reviewing and processing multiple tax documents. Ability to review, analyze and evaluate data. Ability to verify the accuracy of numerical data. Ability to plan, organize, and coordinate work assignments. Ability to use the computer, photocopy machine, 10-key calculator, printer, fax machine. Ability to communicate and work effectively with others or work independently. Work in the mail-room (incoming and outgoing), Registration unit, and the Collections/Blend Call Center environment collecting debt, researching accounts, posting and transferring payments, updating information on accounts. Provides knowledgeable responses to customers/taxpayers in a professional, polite, and courteous manner with quality customer service skills.