Inventors:
Vasudeva Murthy - Rockville MD, US
Sandeep Srivastava - Sterling VA, US
Srinivasa R. Guttikonda - Herndon VA, US
Tushar Pujara - Carrollton TX, US
Senguttuvan Haridoss - Reddiarpalayam S.O., IN
Qin Shi - Morganville NJ, US
Lloyd Williams - Chennai, IN
Yi Huang - Forest Hills NY, US
Jayanthi Muthukrishnan - Chennai, IN
Assignee:
Verizon Patent and Licensing Inc. - Basking Ridge NJ
International Classification:
G06F 15/173, G06F 3/00, G06F 13/00
US Classification:
709238, 709224, 709246, 709249, 709250
Abstract:
A system and method for processing and managing electronic requests may include an input module configured to receive a plurality of electronic requests associated with at least one of a product, service, order, and status. The system may comprise a classification module configured to assign each electronic request to at least one category; a transformation module configured to convert the electronic requests into a format compatible with one or more downstream systems; a distribution module configured to distribute the electronic requests based on routing rules to one or more downstream systems, which responds to the at least one request; a management module configured to manage the electronic requests; or a monitoring module configured to present, via a graphical user interface, information associated with at least one of the electronic requests to a user.