Work:
IBM GLOBAL SERVICES - Alpharetta, GA
Recovery Manager (RM)
IBM GLOBAL SERVICES - Alpharetta, GA
Process Manager
AT&T
Application Support
AT&T
Technical Instructor
AT&T
Computer Technician
Education:
Georgia State University
Bachelors
Skills:
Mainframe and Unix systems HR and People Management Technical Documentation and Training Application Production Support Management Vendor and Supplier Management Service Level Agreement and Metrics Cross Functional Situation and Crisis Management System, Application and Hardware Installation Coordination Offshore Support Interface Report Preparation Professional Presentations Microsoft Office Suite