Work:
One Communications
2010 - 2011
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T1 Tech
Verizon
Apr 2007 - Mar 2009
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Area Operations Manager
Verizon
Jan 2007 - Jun 2007
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Product Line Manager
Verizon
Jun 1999 - Jan 2007
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Installation Supervisor
Nynex / Bell Atlantic
Sep 1994 - Jan 1999
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Service Representative
Skills:
Telecommunications, T1, Performance Management, VoIP, Call Center, Telephony, Vendor Management, IP, Wireless, Customer Satisfaction, Program Management, Project Management, Managed Services, Operations Management, Contract Negotiation, Business Process Improvement, Professional Services, Management, CRM, Call Centers, Software Installation, DSL, Cross-functional Team Leadership, Switches, Broadband, Optical Fiber, Technical Support, Routers