DR. WILLIAM L CHOI, OD
Optometry at 1 St, San Jose, CA

License number

California 10882T

Professional information

Interactive Voice Response Data Transfer System And Method

US Patent:

6421427, Jul 16, 2002

Filed:

Oct 15, 1997

Appl. No.:

08/950481

Inventors:

James Arthur Hill - Shakopee MN
James Edwin Reaves - Raleigh NC
Matthew Charles Jackson - Raleigh NC
William K. Choi - San Jose CA

Assignee:

Nortel Networks Limited - Montreal

International Classification:

H04M 164

US Classification:

379 8814, 379 8812, 379 8816, 379 9312, 37914214, 37920107, 37920715, 37921102, 37921201, 37926509, 379902

Abstract:

An interactive voice response (IVR) system collects data associated with a telephone call, and provides the data to a server. The server transforms the data into a format consistent with a different telephony platform specification implemented by clients attached to the server such that the data can be retrieved by any client to which a telephone call is transferred. Data is also shared between remote servers when calls are transferred. The servers each broadcast their identity when initially connected to a wide area network. In response, each server on the network responds with their identify. Each server updates a table of servers in accordance with the messages exchanged.