WILLIAM JEFFERSON MARTIN
Electrician at Havencove Dr, Dallas, TX

Training Lead, Customer Care at ADT

Professional Training & Coaching

ADT - Irving Texas since Nov 2012 - Training Lead, Customer Care ADT - Tyco Fire & Security - Irving, Texas (Dallas / Ft. Worth) Feb 2012 - Nov 2012 - Technician II Special Projects Data Control Telvista - Dallas/Fort Worth Area Aug 2010 - Dec 2011 - Training Manager Sprint Nextel - Dallas/Fort Worth Area Apr 2008 - Nov 2008 - Advanced Technical Support Specialist / ATSS Securus Technologies - Irving, Texas Nov 2006 - Jan 2008 - Corporate Technical Trainer Evercom - Irving, Texas Aug 2005 - Nov 2006 - Technical Support Level ll / Level III Modis - Dallas/Fort Worth Area Feb 2005 - Sep 2005 - Verizon Contract Trainer (FiOS) One Stop Food Stores / Shell Oil - Flower Mound, Texas Jul 2003 - Feb 2005 - Store Manager 4GL School Solutions Inc - Dallas/Fort Worth Area May 2002 - Nov 2002 - Lead S.E.T.'s Trainer Global Knowledge Jun 2000 - Nov 2001 - Senior Technical Instructor New Horizons Learning - Greenville, South Carolina Jan 2000 - May 2000 - Senior Technical Trainer Tech Data Corporation 1996 - 1999 - Training Center Manager / Instructor Ingram Micro 1994 - 1996 - Area Training Manager / Senior Trainer Vortex Data Systems 1990 - 1994 - Customer Service Manager / Novell Instructor

Coleman University 2009 - 2010
B.S, Information Systems and Network Security Coleman College 1987 - 1989
Associates, Computer Electronics

Customer Satisfaction, Call Center, Instructional Design, Telecommunications, VoIP, Technical Support, Avaya, Networking, Vendor Management, Software Documentation, Training, Team Leadership, Switches, Call Centers, Troubleshooting, Leadership, Salesforce.com, Software Installation, Wireless, Cisco Technologies, Management, Program Management

Teaching, Antiques, Fishing, Gardening, Playing with my pets, Traveling, Music, and Singing

Certified as Novell CNE (Engineer) in 1991, Certified as Novell CNI (Instructor) in 1993, Certified as Novell ECNE (Enterprise Engineer) in 1994, Certified as Microsoft MCT (Trainer) in 1995, Certified as Novell Master CNE (Master Engineer) in two areas during 1995, Certified A+ Technician Certification 1996, Certified Network + Certification 1997, Certified as Novell Master CNI (Master Instructor) in 1998, Certified as Microsoft MCSE (Engineer) in 1998, Certified as Cisco CCSI (Instructor) in 1999 Certified as Cisco CCNA (Network Administrator) in 1999, Certified on Nortel Passport Switch 6000 / 7000 (Instructor), Maintenance and Operation in 2000, Certified on Nortel Passport Switch 6000 / 7000, (Instructor) Frame Relay in 2000, Certified on Nortel Passport Switch 1000 / 8000, (Instructor) Configuration and Diagnostics in 2001. Awarded the “Passion for Pleasing the Customer” certificate ’07.

English

Chef & Owner at Martin Custom Catering

Dallas/Fort Worth Area

Hospitality

Martin Custom Catering since Jan 2012 - Chef & Owner Glazer's Distributors Jul 2005 - Jan 2013 - Merchandiser Ultimate Electronics Jul 2002 - May 2005 - Regional Defectives Coordinator Allegiance Healthcare Aug 2000 - Nov 2001 - Chemical Vault Technician

University of Phoenix 2006 - 2010
Bachelor of Science, Business Management; Public Administration University of Phoenix-Axia 2006 - 2008
Associate of Arts, Business

Retail, Leadership, Management, Training, Budgets, Microsoft Excel, Business Analysis, Inventory Management, Sales, Customer Service, Account Management, Team Building, Team Leadership, Microsoft Office, PowerPoint

Chief Compliance Officer at Esposito Securities, LLC

Dallas/Fort Worth Area

Financial Services

Esposito Securities, LLC since Jan 2011 - Chief Compliance Officer First Southwest Company Nov 2009 - Dec 2010 - Compliance Officer Esposito Securities, LLC May 2007 - Nov 2009 - Chief Complaince Officer Southwest Securities May 2000 - May 2006 - Compliance Manager, VP

Wharton Business School 2012 - 2012
CRCP, Certified Regulatory and Compliance Professional Texas A&M University-Commerce 2001 - 2002
MBA, Finance Oklahoma State University 1993 - 1997
BS, Economics

Options, Trading, Series 24, Series 7, Series 63, Securities, FINRA, Equities, Alternative Investments, Investments, Risk Management, Bloomberg, Fixed Income, AML, Electronic Trading, Due Diligence, Trading Systems, Financial Modeling, Financial Analysis, Asset Managment, Retail

North Texas Healthcare Laundry - Grand Prairie, TX
CDL Driver kwik-it-Enterprise - Houston, TX
Household Mover Texas Steel Processing
Crane Operator C R P Balmoral - Houston, TX
lead man Skillmaster temp - Houston, TX
Order Puller

Forklift driver,1 ton bridge crane operator.

Church Dynamics/Multiplication Ministries
Professor Church Dynamics/Multiplication Ministries
Professor and consultant Church Dynamics/Multiplication Ministries
Missionary Church Dynamics/Multiplication Ministries
Academic Dean and President Church Dynamics/Multiplication Ministries
Director in June Missionary Candidate Pastor, Bethel Bible Church - Evergreen Park, IL

Dallas Theological Seminary - Dallas, TX
Theology Chicago State University - Chicago, IL
BA in Music Education Brother Rice High School - Chicago, IL
High school diploma

Merchandizer at Glazer's Distributors

Dallas/Fort Worth Area

Marketing and Advertising

Insurance Claims Adjusters Inc
Senior Reviewer/Trainer/Field Adjuster Cimarron Claims Services
Field Adjuster Syndicate Claims Services Indiana & Kentucky
Field Adjuster Dimont & Associates - Dallas, TX
Claims Examiner NCA Group Florida & Indiana - Indianapolis, IN
Field Adjuster Oreck Floor Care - Dallas, TX
Sales Manager