Inventors:
Jonathan Harper - Louisville CO, US
Benjamin Pope - Longmont CO, US
Rufus Wavell - Boulder CO, US
Jeffrey Barry - Denver CO, US
William Myers - Thornton CO, US
Bipin Paracha - Longmont CO, US
Patrick Handerhan - Longmont CO, US
Eric Severson - Broomfield CO, US
Gary Foster - Loveland CO, US
John Torrance - Lafayette CO, US
International Classification:
G06F007/00
Abstract:
A data integration system and method collects and stores customer information from disparate information sources in real-time. The stored information can be retrieved and assembled for presentation to a user according to the role and/or security profile of the user. The customer information is presented through a 360° viewer, which is embedded in an application or a browser, or runs as a standalone viewer. A data correlation system and method correlates data records collected from disparate Customer Relationship Management (CRM) applications using a three-tier approach comprising deterministic correlation, heuristic correlation and historical correlation. The correlation rules are fully configurable and extensible.