Position:
Customer Success Engineer at NetAtlantic
Work:
NetAtlantic
- Salem, MA since Nov 2012
-
Customer Success Engineer
CaseNET
- Bedford, MA Aug 2011 - Apr 2012
-
Tier 3 Customer Support Specialist – Software Applications
Gomez - Web Performance Division of Compuware
Jun 2009 - Jan 2011
-
Customer Success Manager
Emptoris Inc
Jul 2007 - Dec 2008
-
Customer Success Manager/ Senior Support Engineer
NetScout Systems
Oct 2003 - Jul 2007
-
Technical Support Engineer
CTC Communications
2000 - 2003
-
NMS Engineer
State Street Bank
1993 - 2000
-
Senior Network Analyst
Putnam Investments
May 1987 - Jul 1993
-
Data Communications Analyst
Education:
Service and Support Professionals Association 2003 - 2003
Certified Support Professional (CSP), Customer Support
Northeastern University 1994 - 1998
Skills:
SaaS, Cloud Computing, Enterprise Software, Salesforce.com, Linux, Virtualization, Professional Services, Software Development, Integration, SQL, Java, Windows, Solaris, Product Management, Solution Selling