WILLIAM D BROOKS
Medical Practice at 2 Ave, Jacksonville, FL

Patriotaxe Custom Designs
Owner/Construction Manager Richmond American Homes - Jacksonville, FL
Warranty Dept. Field Manager

In my Customer Service position, I quickly developed extremely strong interpersonal & communication skills. Very experienced in working w/in some instances, very 'agitated' homeowners. I was responsible for coordinating & monitoring onsite meetings w/homeowners & appropriate ttradesmen, keeping a line of communication w/both parties until my customer & myself were satisfied w/the agreed repairs & homeowner signed off issued w.o. Interfacing w/sub-contractors, homeowners, suppliers & my manager. Advising other customer service reps, interceding, when necessary, delegating tasks to proper tradesmen & maintaining repoire w/all involved. Confident decision making skills.

Blue Cross Blue Cross
Part-time 2 nights per week