Position:
SVP of Operations Strategy at Virtuoso Sourcing Group, LLC
Work:
Virtuoso Sourcing Group, LLC
since Apr 2010
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SVP of Operations Strategy
First Revenue Assurance
Apr 2007 - Mar 2010
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Chief Executive Officer
Vertex
2004 - Mar 2010
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Managing Director
First Revenue Assurance
Aug 2005 - Mar 2007
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Chief Operating Officer
First Revenue Assurance
Jan 2003 - Aug 2005
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Director of Operations
First Revenue Assurance
Feb 2002 - Dec 2002
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Operations Manager
Sears Roebuck and Company
May 1994 - Jan 2002
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Team Manager
Sears Roebuck and Company
May 1992 - Apr 1994
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Collections Representative
Newmont Gold Company
Jan 1989 - Jan 1991
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Human Resource Internship
Education:
Boise State University 1989 - 1994
Bachelor's degree, Human Resources Management/Personnel Administration, General
Cherry Creek High School 1985 - 1988
High School Diploma
Skills:
Call Center, Vendor Management, Credit, BPO, Strategic Planning, Outsourcing, Performance Management, Operations Management, Customer Service, Account Management, Negotiation, Budgets, Workforce Management, Customer Satisfaction, Process Improvement, Project Management, Financial Services, Coaching, Executive Management, Risk Management, Management, Business Planning, Forecasting, Banking, Mergers & Acquisitions, Call Centers, Business Strategy
Honor & Awards:
Vertex Innovator of the Year Finalist 2005/2006