Location:
Jacksonville, Florida Area
Work:
The Teaching Company
May 2010 - Jan 2013
-
VP of Customer Care
Bank of America
- Jacksonville, Florida Area Jul 2007 - Feb 2009
-
SVP, Business Operations Executive
Bank of America
- Jacksonville, Florida Area Jul 2007 - Feb 2009
-
Senior Vice President & Business Operations Executive
Bank of America
- Jacksonville, Florida Area May 2006 - Jul 2007
-
SVP-Call Center Site Executive
Premier Relationship Center
- Jacksonville, Florida Area May 2006 - Jul 2007
-
Senior Vice President & Site Executive
Bank of America
Jul 2004 - May 2006
-
SVP-Call Center Site Executive
Bank of America
- Las Vegas, Nevada Area Jul 2004 - May 2006
-
Senior Vice President & Site Executive
FedEx
Oct 1980 - Nov 2003
-
Sr. Manager
FedEx
Jan 2001 - Jan 2003
-
Senior Manager
FedEx
Jan 1996 - Jan 2001
-
Senior Manager
FedEx
Jan 1994 - Jan 1996
-
Senior Manager
Education:
The University of Memphis 1998 - 2000
MBA, Business and Economics
The University of Memphis 1996
Bachelor of Business Administration; Master of Business Administration
Skills:
Leadership Development, Vendor Management, Process Improvement, Team Leadership, Organizational Development, Management, Performance Management, Income Statement, Six Sigma, Recruiting, Business Transformation, Forecasting, Change Management, Operations Management, Strategy, Cross-functional Team Leadership, Workforce Management, Operational Excellence, Account Management, Customer Service, Leadership, Banking, Coaching, Training
Interests:
Real Estate Investing, Sports and enjoying time with the family.