Position:
Performance Manager at Red Ventures, Service Delivery Manager (SDM) at TELETECH
Work:
Red Ventures
since Aug 2012
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Performance Manager
TELETECH
since Jun 2011
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Service Delivery Manager (SDM)
West Business Services
Apr 2011 - Jun 2011
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First Line Underwriter/Insurance Agent - 21st Century
kgb_ USA
Jul 2000 - May 2011
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General Operative
Skills:
Call Center, Service Delivery, Contact Centers, Outsourcing, Customer Experience, Customer Satisfaction, Customer Service, Troubleshooting, Call Center Development, Inbound Marketing, Team Management, Team Leadership, Telemarketing, CRM, Operations Management, Management, Quality Assurance, Training, Project Management