Position:
Training, Quality, and WFM Manager at Vivint
Location:
Greater Salt Lake City Area
Work:
Vivint
- Provo, Utah Area since Jul 2012
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Training, Quality, and WFM Manager
inContact
- Greater Salt Lake City Area Apr 2011 - Jul 2012
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Education and Enablement Consultant
inContact
Sep 2010 - Mar 2011
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Service Readiness Learning Manager
inContact
Jun 2009 - Sep 2010
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Sr. Services Operations Manager
inContact (UCN)
Sep 2006 - Jun 2009
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Trainer
TRAINING & TEXTBOOK SALES FREELANCE CONSULTANCY, KAOHSIUNG, TAIWAN
2003 - 2006
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Training Consultant
EDISON ENGLISH SCHOOL, GANGSHAN, TAIWAN
2002 - 2006
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Branch Director and Senior Trainer
Education:
University of Utah
B.S., Political Science
Skills:
Salesforce.com, Training, SaaS, Customer Experience, Organizational Development, Call Center, B2B, Program Management, Workforce Management, Leadership, Team Leadership, CRM, Sales, Business Analysis, Sales Process, Management, Strategy, Coaching, Direct Sales, Call Centers, Lead Generation, Sales Management, Marketing, Cloud Computing, Analysis, Cross-functional Team Leadership, Customer Retention, Project Planning, Account Management, Consulting, Business Development, Sales Operations, Solution Selling, Enterprise Software, Telecommunications, Outsourcing, Vendor Management, Selling, Start-ups, Customer Satisfaction, Entrepreneurship, Customer Service, Team Management, Strategic Partnerships, Product Management, Product Marketing, Professional Services, Process Improvement