Position:
Principal Consultant at TRM Consulting Services, LLC.
Location:
Wilkes Barre, Pennsylvania
Work:
TRM Consulting Services, LLC.
- Laflin, PA since Sep 2012
-
Principal Consultant
Bottomline Technologies
- Remote Apr 2011 - Aug 2012
-
Consultant & Implementation Manager
Bank of America
- Louisville, KY and Scranton, PA Jan 2008 - Dec 2010
-
AVP, Operations Manager
Bank of America
- Louisville, KY and Scranton, PA Sep 2007 - Jan 2008
-
AVP, Operations Team Mgr
Bank of America
- Louisville, KY and Scranton, PA Aug 2006 - Aug 2007
-
Officer, Senior Operations Analyst
Bank of America
- Scranton, Pennsylvania Area Oct 2003 - Aug 2006
-
Officer, Team Leader
Fleet Bank
- Scranton, Pennsylvania Area Nov 1999 - Oct 2003
-
Trade Services Representative
Education:
Bank of America Six Sigma Education 2007 - 2008
Certified Six Sigma Green Belt
Bank of America Quality and Productivity Program 2007 - 2007
Process Excellence Certification
International Financial Services Association (IFSA) 2005 - 2005
King's College 1994 - 1998
B.S. Business Administration, Business and Marketing
Bishop Hoban High School 1990 - 1994
Skills:
Process Improvement, Payments, Customer Service, Management, Customer Experience, Banking, Risk Management, Cash Management, Vendor Management, Operations Management, Maintaining Strong Client Relationships, Electronic Payments, Mergers, Credit, Team-oriented, Bank Mergers, Merger & Acquisition Communication, Metrics Reporting, Business Analysis, Strategic Planning, Business Continuity Planning, Mergers & Acquisitions, Microsoft Visio, PowerPoint, Minitab, Social Networking, Business Networking, Compliance, Project Management, Six Sigma, Business Process Management, Board of Directors, Budgets, Team Building
Interests:
Leadership development, college basketball, cooking, wine and great dining experiences, travel and social media to name a few.
Honor & Awards:
Process Excellence Certified, Certified Six Sigma Green Belt, 2007 Bank of America Global Technology and Operations Award of Excellence recipient.
Certifications:
Six Sigma Green Belt, Bank of America