THOMAS HAROLD SULLIVAN
Pilots at 74 St, Kansas City, MO
License number
Missouri A1858328
Issued Date
Dec 2016
Expiration Date
Jun 2017
Category
Airmen
Type
Authorized Aircraft Instructor
Address
Address
14531 NW 74 St, Kansas City, MO 64152
Professional information
Global View Of Performance Management In A Diverse Call Center Environment
US Patent:
8300797, Oct 30, 2012
Filed:
Oct 29, 2010
Appl. No.:
12/915708
Inventors:
Jared Benesh - Olathe KS, US
Thomas S. Sullivan - Kansas City MO, US
Raman Wadehra - Shawnee KS, US
Lance Williams - Leawood KS, US
Mitchell L. Windsor - Olathe KS, US
Thomas S. Sullivan - Kansas City MO, US
Raman Wadehra - Shawnee KS, US
Lance Williams - Leawood KS, US
Mitchell L. Windsor - Olathe KS, US
Assignee:
Sprint Communications Company L.P. - Overland Park KS
International Classification:
H04M 3/00
US Classification:
37926503, 37926506
Abstract:
A computer system is provided comprising processor, memory, and application, that, when executed, receives input about a behavior associated with a metric. The system receives input about a first coaching program applied to the behavior and calculates a first change in the metric and receives input about a second coaching program applied to the behavior based on the first change in the metric and based on a first change in the behavior. The system calculates a second change in the metric associated with a second change in the behavior. The system determines a first element of the first coaching program that impacted the first change in the behavior. The system determines a second element of the second coaching program that impacted the second change in the behavior and combines the first element and the second element in a third coaching program for use in applying to instances of the behavior.
Thomas Sullivan, Raytown MO - Lawyer
Address:
8814 Richards Dr, Raytown 64133
Licenses:
Missouri - Good Standing, Active 1949