Position:
Principal - Support Operations Manager at eLoyalty Corporation
Industry:
Information Technology and Services
Work:
eLoyalty Corporation
since Jul 2004
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Principal - Support Operations Manager
Microsoft
Mar 1996 - Aug 2000
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Senior Operations Engineer
Microsoft - Information Technology Group
Mar 1996 - Aug 2000
-
Sr. Operations Engineer
Teleos Communications
Aug 1994 - Feb 1996
-
Network Engineer
VTel Corp.
Feb 1994 - Aug 1994
-
Network Communications Manager
VTel Corp.
Feb 1992 - Feb 1994
-
Customer Service Engineer
Communications Resources
Feb 1990 - Dec 1991
-
Consulting Engineer
Healthcare International
1988 - 1990
-
Communications Specialist
Healthcare International
May 1988 - Dec 1989
-
Communications Specialist
Education:
Madisonville High School 1973 - 1977
Gonzales High School 1973 - 1974
Skills:
Workforce Management, Call Center, Strategic Planning, Vendor Management, ITIL, UCCE, Customer Service Management, Customer Service Operations, Operational Support, Customer Support, Operations Management, Vendor Relationships, Vendor Contracts, Third Party Vendor Management, Vendor Management Skills, Vendor Management Experience, Cisco Call Manager, Problem Management, Escalations Management, Customer Escalation Management, Escalation Resolution, Escalation Process, Process Improvement, Process Management, Process Design