Inventors:
Scott A. Jones - Carmel IN, US
Thomas E. Cooper - Indianapolis IN, US
Jeffrey Glen Jockisch - Westfield IN, US
Mark Gamache - Zionsville IN, US
Michael B. Burroughs - Indianapolis IN, US
Assignee:
ChaCha Search Inc. - Carmel IN
International Classification:
G06F 17/30
Abstract:
A system and method of processing a request including improving usage and/or performance of resources is disclosed. Information relating to a user request may be provided to one or more resources which process the information and provide a result. A result and/or other information may be provided to a human assistant or guide who may process information to produce a result and/or review a result(s). Information provided by a guide may be processed and provided to a resource, which may improve the performance of a resource. A resource(s) and/or a guide(s) may be selected and/or provided with activities based on ratings and/or rankings associated with a request, which may optimize usage of system resources. Information obtained may be provided for various purposes.