DR. THOMAS DANIEL HARRISON, DO
Radiology at Cedar Crest Blvd, Allentown, PA

BPO Operations Manager at MetaSource

Greater Philadelphia Area

Outsourcing/Offshoring

MetaSource - Bristol PA since Jun 2011 - BPO Operations Manager Precision Financial Group, PFG Cable Service Feb 2010 - Jun 2011 - General Manager, US Operations T. L. Harrison Group Sep 2004 - Jun 2011 - Owner/President Synapse Group, Inc. (a division of Time Warner) Apr 2001 - Sep 2004 - Senior Manager, Customer Care Operations Webster Financial Corporation Jan 2000 - Jan 2001 - Customer Service Group Manager, Assistant Vice President First Union National Bank Jan 1992 - Jan 1999 - Bank Senior Manager, Vice President

Suffield University 2006
BA, Business Administration Southern Polytechnic State University 1985 - 1990

Call Center, BPO, Vendor Management, Strategic Planning, Process Engineering, Mentoring, Compliance, Process Improvement, Operations Management, Customer Relations, Customer Service, Account Management, Team Building, Sales Management, Outsourcing, New Business Development, Performance Management, Customer Satisfaction, Customer Retention, Problem Solving, Business Process, Coaching, Vendor Relations, Team Leadership, Workforce Management, Client Services, Business Management, Executive Management, Forecasting, Quality Assurance, Customer Experience, Excel, Start-ups, Cost Reduction, Management Consulting

Hiking, Mountain Biking, Traveling, New Technology

Sr. Business Developer at Fieldprint

Greater Philadelphia Area

Security and Investigations

University of Central Florida 1996 - 1998
Masters of Science, Criminal Justice Hofstra University 1990 - 1993
Bachelor of Arts, Political Science

Surgeon

1240 S Cedar Crest Blvd, Allentown, PA 18103

American Board of Surgery Certification in Surgery