Inventors:
Tarak Ishwarbhai Patel - Atlanta GA, US
Arun Abichandani - Alameda CA, US
William Thomas Turchin - Atlanta GA, US
Deepak Hazarika - Vidyaranyapura, IN
David Andrew Fraser - Decatur GA, US
Paul Lars Helgeson - Grand Rapids MI, US
Anamitra Debnath - Kodihalli IN, US
Neha Dubey - Paharia, IN
Kalyanpur Satish Baliga - Brooklyn NY, US
Arvind Dangeti - Bangalore, IN
Stanley Edward Quinn - Buford GA, US
Laurel Ann Turner - Sweet Home OR, US
Rachel Alexander Scales - Atlanta GA, US
David Wayne Trice - Roswell GA, US
Ranjani Rajasekaran - Neyveli, IN
Assignee:
Oracle International Corporation - Redwood Shores CA
International Classification:
G06Q 10/00, G06F 17/30
US Classification:
705 10, 705400, 707802, 707769, 707E17044, 707E17014
Abstract:
The present invention provides a method, system and computer-readable storage medium storing instructions for facilitating consistent application of price polices on every sales transaction supported through a customer relationship management system, in order to identify price exceptions in violation of stated corporate pricing objectives. Having such capabilities coupled with a customer relationship management system enables embodiments of the present invention to reduce the time to identify and evaluate price exceptions that impact revenue and margin. Agents responsible for sales interaction with customers can immediately identify violations of price policies. Those responsible for authorizing exceptions can easily determine the effect of those exceptions upon impacted markets.