Work:
Convergys
Floor Leader Coordinator
Convergys - Salt Lake City, UT
Floor Leader Coordinator
Convergys - Salt Lake City, UT
Sales and Customer Service
Convergys - Salt Lake City, UT
Customer Care and Sales Agent
Convergys
Trainer / WFM Floor Leader Coordinator/ Team Leader / Scheduler
Convergys
Trainer / Team Leader/ Backup Operations manager
Convergys - Salt Lake City, UT
Customer service / Sales agent
Convergys - Salt Lake City, UT
Floor support Floor Assistant (IEX)
Erickson Enterprises G.C - Salt Lake City, UT
General/ Area Manager
Education:
University of Nevada - Las Vegas, NV
Cosmetology license in Cosmetology
Skills:
Staff Training, Development, Motivation, and retention. Team Building, Team Leadership. Time Management, Performance Evaluations, Quality Management, Service Quality Improvement, Employee Scheduling, Multi-unit Operation Management, Multiple reporting. Customer Service and Sales. SKILLS: Systems - eStart, IEX, Avaya, RTA, (Real time adherence) Microsoft Office, Microsoft Outlook, Client Management System (CMS), IBM DRis system, NICE system, Quick Connect, Adobe Pro connect, eyeQ360, Qfinnity, Cognos, One Port, Time Keeping System (TKS)