SUSAN W HENDRICKSON
Nursing at Hendricks Ave, Jacksonville, FL

License number

Florida 9341005

Issued Date

Apr 27, 2012

Effective Date

Mar 5, 2015

Expiration Date

Apr 30, 2019

Professional information

Director Of Performance Improvement

Position:

Director of Performance Improvement at UF & Shands Jacksonville

Location:

Jacksonville, Florida Area

Industry:

Hospital & Health Care

Work:

UF & Shands Jacksonville since Feb 2012 - Director of Performance Improvement Via Christi Hospitals Wichita Inc Mar 1999 - Feb 2012 - Director, Center for Clinical Effectiveness Wesley Medical Center May 1997 - Jan 1999 - Executive Director, Total Home Care Horizon/Continental Medical Systems Oct 1995 - May 1997 - CEO, Horizon Specialty Hospital Continental Medical Systems Sep 1994 - Oct 1995 - Regional Director, Quality&Risk Management Wesley Rehabilitation Hospital Feb 1992 - Oct 1995 - Administrative Director, Quality&Risk Management

Education:

Friends University 1999 - 2001
Masters, Organization Development Montana State University-Billings
Bachelor of Science, Psychology

Skills:

Patient Safety, Hospitals, Quality Management, Acute Care, Inpatient, Organizational Development, Healthcare Management, Healthcare, Process Improvement, Change Management, Nursing, Team Building, Performance Improvement

Interests:

teaching/speaking/presenting; writing; consulting;

Honor & Awards:

Leadership Wichita 2010 Golden Pen Award - NAHQ, 2009 1st Place Nursing Research Day Poster- May, 2008 2008 Strong Kids Campaigner of the Year, YMCA Camp Hyde Branch 2004 Volunteer of the Year, YMCA Camp Hyde Branch 2002 Strong Kids Campaign Champion, YMCA Camp Hyde Br

Certifications:

Certified Professional in Healthcare Quality (CPHQ), National Association for Healthcare Quality (NAHQ)
Registered Nurse (RN), KS and FL State Boards of Nursing
Fellow American College of Healthcare Executives (FACHE), American College of Healthcare Executives (ACHE)