DR. SUSAN TRAN, D.D.S.
Dentist at Noriega St, San Francisco, CA

Human Resource Coordinator at Yahoo!

Human Resources

Yahoo! - Sunnyvale, CA since May 2009 - Human Resource Coordinator Yahoo! Jul 2008 - Oct 2008 - Staffing Scheduler Oplink Communications Jul 2007 - Feb 2008 - Human Resource Administrator Washington Mutual Sep 2002 - Oct 2006 - Inside Sales Associate Washington Mutual Feb 2000 - Sep 2002 - Operations Supervisor

Data Analysis, Microsoft Excel, PowerPoint, Taleo, Workday, Employee Benefits, Customer Service, Project Management, Human Resources, Onboarding, Workforce Communications, Headcount Reporting, Meeting Scheduling, Internal & External Communications, Benefits Administration, International Relocations, Recruiting, Talent Management

Vietnamese

Customer Correspondence Specialist at LifeScan

Marketing and Advertising

LifeScan since Mar 2011 - Customer Correspondence Specialist Spartan Daily Jan 2012 - May 2012 - Account Manager (Internship) Party City Jan 2003 - Jul 2011 - Supervisor LifeScan - Milpitas, Ca Jun 2006 - Mar 2011 - OneTouch Customer Advocate Circulation Development, Inc. - Milpitas, Ca Jan 2001 - Jan 2003 - Telemarketing Specialist

San Jose State University 2006 - 2012
Bachelor of Applied Science (BASc), Advertising Evergreen Valley College 2002 - 2005
Associate of Arts (A.A.), Business Administration and Management, General

English, Vietnamese

Encore Award Bronze
Supporting role in the Animas Recall Program. Proactively contacted insulin pump users by providing awareness, education, and general support regarding recall. Key Success Behavior: Collaboration & Training, Intellectual Curiosity
Encore Award Bronze
Supporting the McNeil Recall. Showcasing superior customer service skills to build trust and loyalty by documenting and responding to consumer email requests for call backs. Key Success Behavior: Achieve Results, Demonstrates Customer Focus
Encore Award Silver
Supported CRM program by monitoring and data mine over 200,000 incoming online survey responses, including documenting and responding to customer complaints in order to maintain customer satisfaction. Key Success Behavior: Achieve Results, Collaboration and Teaming
Quality Recognition
The excellence award for the dedication, commitment and outstanding performance within quality monitoring.
Encore Award Silver
Supported new system upgrade by providing support to complete UAT testing activities for NorthStar Siebel. Key Success Behavior: Delivers

Information Technology and Services

University of San Francisco 2006 - 2008
California State Polytechnic University-Pomona

Product Marketing, Customer Engagement, Sales Enablement, Product Strategy, IT Management, Competitive Analysis, Market Research, Organizational Development, Enterprise Software, Segmentation, Customer Relations, Product Launch, Social Media, Marketing Strategy, Product Management, SaaS, Lead Generation, Professional Services, Customer Service, Strategic Partnerships, Start-ups, Management, Strategy, Go-to-market Strategy, Leadership, Entrepreneurship, Salesforce.com

Consumer Goods

Manufacturing, Human Resources, Employee Relations, Customer Service, Process Improvement, Materials Management, Strategic Planning, Operations Management, Continuous Improvement, Project Planning, Change Management, Supply Chain Management, MRP, Electronics, Cross-functional Team Leadership, Inventory Management, Program Management, Team Building, Supply Chain, Supply Management, Lean Manufacturing

Obstetrics & Gynecology

3181 SW Sam Jackson Park Rd, Portland 97239
400 NE Mother Joseph Pl, Vancouver 98664
3181 SW Sam Jackson Park Rd, Portland 97239
(503) 494-2999 (Phone), (503) 494-4473 (Fax)

English, Vietnamese

Neuropsychiatry (Psychiatry)

2323 Noriega St STE 212, San Francisco 94122
(415) 665-9656 (Phone), (415) 665-9645 (Fax)

Psychiatry, 2007

Healthgrades Honor Roll

English

Computer Software

Synopsys Jan 2003 - Feb 2011 - Sr Software Engineer Hewlett-Packard Feb 1996 - Dec 2002 - Software Engineer HAL Computer Systems Sep 1992 - Feb 1996 - Software Engineer

San Francisco State University
Bachelor of Science, Computer Science Santa Clara University
Master of Science, Computer Engineering

San Francisco Bay Area

Electrical/Electronic Manufacturing

Sarbanes-Oxley Act, General Ledger, Accounts Payable, Accounting, Account Reconciliation, SAP, Process Improvement, Accruals, Auditing, Sarbanes-Oxley, Oracle E-Business Suite, Shared Services