Position:
Senior Project Manager for User Experience & Business Systems at Laddawn, Inc.
Work:
Laddawn, Inc.
- Devens, MA since Jun 2012
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Senior Project Manager for User Experience & Business Systems
Laddawn, Inc.
- Devens, MA Jan 2012 - Jun 2012
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Web Project Leader
Commonwealth of Massachusetts
Nov 2004 - Dec 2011
-
Director, Mass.Gov
Commonwealth of Massachusetts
Sep 2001 - Nov 2004
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Business Channel Manager, Mass.Gov
Commonwealth of Massachusetts, Department of Revenue
Feb 1992 - Sep 2001
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Various positions
Education:
Harvard University Kennedy School of Government 1989 - 1991
MA, Public Administration
Boston College 1983 - 1986
BA, Magna Cum Laude, Political Science
Northeastern University 1982 - 1983
Skills:
Product Management, Change Management, Group Collaboration, Writing, Information Architecture, User Experience, Usability Testing, Usability, Project Supervision, Supervisory Experience, Contract Management, Government Procurement, Government Contracting, Government, Social Media, Communications Strategy, User Interface Design, Organizational Development, Organizational Leadership, Priority Setting, Multitasker, Attention To Detail, IT Strategy, Project Management
Interests:
manufacturing, higher education, travel, inbound marketing, government, websites, usability, user-centered design, UX, interaction design, gov 2.0, web 2.0, social media, social tagging, social networking
Awards:
Award of Excellence for social media
National Association of Government Communicators
Enterprise 2.0, Social Software & Collaboration (seminar speaker)
Babson Center for Information Management Studies (CIMS)
Best of 2010: State and City Blogs
GovLoop
Top 10 "Must Follow" Mass government Twitter accounts
BostonInnovation
Grade A+ for transparency
Sunshine Review
Content, Collaboration & Customers (opening keynote panelist)
Gilbane Boston
CMS Myth Blog, Q&A (interview)
Mass.Gov among top 5 state web portals
Brookings
Mass.Gov among "Ten Great .Gov Websites"
Government Computer News
Massachusetts Consolidates Web Sites, Earns Honors (interview)
Government Technology
Eclipsing Portals (interview)
Digital Communities