Work:
None-retired
- Home since Aug 2011
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Retiree
Progressive Insurance
- Austin, TX Sep 2008 - Aug 2011
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P&C Insurance Agent (inside)
Resources For Living, Ltd.
- Austin, TX Feb 2005 - Apr 2008
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Sales Coordinator
The Tunnel's End
- Phoenix, AZ Jun 2001 - Jul 2004
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President and CEO
The Auto Club Group
- Dearborn, MI Nov 1999 - Jun 2001
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Manager, Member Relations & Quality
The Auto Club Group
- Dearborn, MI Nov 1991 - Aug 1999
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Quality Consultant and Corporate Facilitator
The Auto Club Group
- Dearborn, MI and Laurel Park, MI Oct 1988 - Nov 1991
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Customer Relations Rep and QA Specialist
The Auto Club Group
May 1985 - Oct 1988
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Lead CSR/MSR
The Auto Club Group
Jun 1973 - May 1985
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Various Early Titles
Education:
Davenport University
Madonna University
Schoolcraft College
University of Detroit Mercy
University of Michigan-Dearborn
Skills:
Business Process Improvement, Management Consulting, Team and Meeting Management, Staff Training, Best Practice Benchmarking, Customer Satisfaction Improvement, Personal and Business Organization, Extensive computer skills (user), Toastmasters International - Competent Communicator
Interests:
Making, or helping to make, things better: for a business, a work group, an individual, a charity, or whatever else might come to hand. I love animals, walking, bead jewelry, reading, writing, creative art.
Honor & Awards:
National Certificate, The Systems Approach to Quality Improvement: Madonna University, Livonia, MI (graduate program)
Certified instructor, Applying Benchmarking: American Productivity and Quality Center, Houston, TX
Certificate (Level 1) Fundamentals of Life Insurance, Life Office Management Association (LOMA)
Certified Hypnotherapist: Institute of Transformational Hypnotherapy, Lansing, MI (1997-1998)
Diploma in Homeotherapeutics (Homeopathy): Institute of Natural Health Sciences, Livonia, MI (1996 – 1997)
Certified Microsoft MS Word 2003 Specialist
Certified Microsoft MS PowerPoint 2003 Specialist
Corporate representative to the Board of Trustees for the Michigan Quality Council (2 years) - Auto Club Group
Designated Participant: American Productivity & Quality Center, Houston, TX (6 years) - Auto Club Group
Competent Communicator - Toastmasters