Position:
Global Service Delivery Manager at IBM Global Process Services
Industry:
Information Technology and Services
Work:
IBM Global Process Services
since Jan 2010
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Global Service Delivery Manager
IBM
Jun 2008 - Jan 2010
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Remote IT Global Operations Manager
IBM
Aug 2006 - Jun 2008
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First Line Manager - IT Helpdesk
Skills:
ITIL, IT Service Management, Service Delivery, Incident Management, Business Analysis, Service Management, Outsourcing, Disaster Recovery, Vendor Management, IT Operations, IT Strategy, Sla