Position:
Author and speaker at Managing Patient Expectations
Location:
Greater New York City Area
Work:
Managing Patient Expectations
since Jul 1994
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Author and speaker
Malcolm Baldrige National Quality Award
2008 - 2011
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Member, Board of Examiners
Education:
State University of New York at Stony Brook 1975 - 1977
MHA, Hospital Administration
College of the Holy Cross 1972 - 1975
BA, Liberal Arts
Skills:
HCAHPS, Patient Experience, Published Author, Public Speaking, Leadership Development, Hospitals, Healthcare, Practice Management, Service Excellence, Service Recovery, Physicians, Training, Quality Improvement, Nursing, Service Quality, Physician Relations, Performance Improvement, Team Building, Patient Advocacy, Home Care, Leadership, CG-CAHPS, Healthcare Management
Honor & Awards:
Board of Examiners, Malcolm Baldrige National Quality Award 2008-2011
Connecticut Secretary of State Public Service Award, 2003
Certified Speaking Professional, National Speakers Association 2002