Position:
Independent Business Consultant at Confidential
Location:
Jacksonville, Florida Area
Work:
Confidential
- Jacksonville, Florida Area since Jul 2012
-
Independent Business Consultant
Convergys
- Jacksonville, Florida Area Feb 2011 - Jun 2012
-
Operations Manager
Convergys
2006 - May 2010
-
Senior Business Manager
Convergys
2003 - 2006
-
Director of Operations
Convergys
Jan 2000 - Jan 2003
-
Senior Operations Manager
Convergys
Jan 1998 - Jan 2000
-
Operations Manager
Matrixx Marketing, Inc.
Jan 1996 - Jan 1998
-
Client Services Manager / Operations Manager
AT&T American Transtech
Aug 1990 - Jan 1996
-
Operations Manager
General Electric
1985 - 1990
-
Leader Savings Plans
Education:
Bellarmine University
Continuing Education
Skills:
Call Center, Performance Management, Contact Center Management, Microsoft Office, Key Performance Indicators, Leadership, Outsourcing, Relationship Management, Customer Service, Cross-functional Team Leadership, CRM, Operations Management, Training, Call Centers, Vendor Management, Human Resources, Time Management, Process Improvement