Position:
Enterprise Services Manager at Allegis Group
Work:
Allegis Group
- Hanover, MD since Nov 2011
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Enterprise Services Manager
Allegis Group
2011 - Nov 2011
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Service Level Manager
Alegis Group
Jul 2008 - Jul 2011
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Help Desk Manager
Allegis Group
Mar 2006 - Jul 2008
-
Project Manager
TEKsystems
- Hanover, MD 21076 Dec 2000 - Mar 2006
-
Account Manager
TEKsystems
- Hanover, MD 21076 Mar 1998 - Dec 2000
-
Transition Manager
Aerotek
- Hanover, MD 21076 Mar 1996 - Mar 1998
-
Telecommunications Analyst
Executone
1988 - 1991
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Customer Service Representative
Skills:
ITILv3 Certified, HDI Help Desk Manager Certified, FEMA ICS-100 Certified, Vendor Management, Service Desk, ITIL, Outsourcing, IT Service Management, BMC Remedy, PMP, Servers, SharePoint
Certifications:
ITILv3 Foundation, Loyalist Certification Services APM Group ITIL
HDI Support Center Manager, Help Desk Institute HDI
Introduction to the Incident Command System, FEMA Emergency Management Institute
ITILv3 Intermediate Lifecycle Stream Service Transition, ITIL - APMG-International
ITILv3 Intermediate Lifecycle Stream Continual Service Improvement, APMG-International
ITILv3 Intermediate Lifecycle Stream Service Operation, APMG International