Inventors:
Frank Adams - Colorado Springs CO, US
Sanjiv Damle - Colorado Springs CO, US
Richard Drescher - Colorado Springs CO, US
Joshua Morris - Colorado Springs CO, US
Michael Smith - Monument CO, US
Stephen Smith - Raleigh NC, US
Jonathan Spieker - Colorado Springs CO, US
Christopher White - Plano TX, US
International Classification:
H04M 3/08, H04M 1/24
Abstract:
An approach for supporting automated fault isolation is provided. An alarm is received indicating a fault within a customer network that includes one or more network elements. The customer network being monitored by a service provider. A script is retrieved for specifying a dialogue with the network elements for data collection. A command is transmitted to the customer network according to the one script to obtain data from the network elements, wherein the data is utilized to determine the fault. Further, a workflow event corresponding to the alarm is generated, wherein resolution of the fault is automated according to the workflow event.