Position:
Senior Manager, Learning and Development - Direct Marketing at Hilton Grand Vacations, Enterprise Data Systems Training Manager at Hilton Grand Vacations
Industry:
Professional Training & Coaching
Work:
Hilton Grand Vacations
- Orlando, Florida Area since Mar 2013
-
Senior Manager, Learning and Development - Direct Marketing
Hilton Grand Vacations
since Mar 2011
-
Enterprise Data Systems Training Manager
eHarmony.com
Aug 2007 - Mar 2011
-
Sr. Manager, Training
Upstream LLC
Jul 2002 - Aug 2007
-
Training Manager
Integrity Windows and Doors
Jan 2001 - May 2002
-
Assistant Supervisor
Education:
Moorhead Senior High School 1993 - 1997
High School Diploma
Skills:
Training & Development, Call Center, Curriculum Development, Team Management, Team Leadership, Technical Training, Public Speaking, Conference Speaking, Corporate Social Responsibility, Call Center Development, Customer Service, Voice of the Customer, Quality Assurance, Telephone Skills, Customer Experience, Customer Satisfaction, Training Skills, Training Delivery, User Acceptance Testing, Content Management, Content Development, Content Writing, Project Management, Training, Employee Training, Call Centers, Business Development, Sales, Marketing, Social Networking, Strategic Planning, Marketing Strategy, Email Marketing, Vendor Management, CRM
Interests:
eLearning, adult learning theory, running, yoga
Honor & Awards:
2009 awards won by eHarmony Customer Care:
- Stevie Award (Customer Service Department of the Year)
- Call Excellence Award (Best in Class Call Center)
- Gartner Award (Organizational Transformation)