SHARON J LINDO
Nursing at Fairway Hts Blvd, Miami, FL

Perform installations, maintenance and repair work on any computer related equipment that supports the business from laptops, desktops, communications equipment (digital & IP phones), tablets (ex. iPads), smart phones (ex. Blackberrys, iPhones, Androids), printers, local area networks, wide area networks, any piece of computer related peripheral or software an end user would be using. An IT technician has to perform the majority of the mentioned tasks while providing a high level of customer service to the user. The job responsibilities of an IT technician can be classified as follows. 1. Monitoring and maintaining technology for maximum access, which includes: a. Connecting and setting up hardware b. Installing work stations c. Loading all necessary software d. Providing network access and connectivity to the staff e. Monitoring security f. Installing and maintaining passwords and Foolproof g. Advising staff about any security breach such as change in password h. Ensuring that lock out programs are installed i. Troubleshooting all issues in a timely manner j. Maintaining IP addresses k. Maintaining a list of necessary maintenance and repairs l. Researching both current and potential services and resources m. Making recommendations about the purchase of resources n. Identifying and preparing hardware for safe disposal o. Ensuring hardware is secured and stripped before disposal 2. Ensuring technology is equipped with the latest hardware and software and is accessible, where the main activities are: a. Troubleshooting network operating system, software and hardware b. Being familiar with network operating system, software and hardware c. Work within a ticketing system and create documentation for new processes d. Training staff to maximize the potential of existing technology e. Taking new users through the orientation process f. Providing individual support and training upon request g. Providing recommendations about support and information access h. Maintaining an updated inventory of software, hardware and resources i. Demonstrated aptitude for continuous learning and innovative thinking j. Able to work independently and in a team environment k. Strong written, oral and interpersonal skills with a demonstrated ability to communicate with outside vendors and internal staff. 3. Performing any other IT related duties during working hours and when necessary sometimes after hour on-call work. Most organizations have a wide array of technologies to support which mostly consist of the following: Microsoft Windows XP, Windows 7 operating systems Microsoft Office 2003, 2007, 2010 Microsoft Exchange, Outlook email client IBM Lotus Domino & Lotus Notes email client Novell Groupwise

Miami/Fort Lauderdale Area

Hospital & Health Care

owner at worldbestdeals

Retail