Work:
Parker Services for tommybahama.com - Federal Way, WA
Contractor / Seasonal Guest Services Representative
Pearson Educational Measurement - Auburn, WA
Professional Scorer
Airborne Express - Seattle, WA
Customer Service Lead
Target Stores, Inc. - Kent, WA
Store Operator
Education:
The Evergreen State College - Olympia, WA
BA in Liberal Arts
Green River Community College - Auburn, WA
AA in Mass Media
Skills:
Demonstrated customer service excellence in a call center environment. Ability to analyze information and resolve issues in a prompt, professional manner. Excellent written, verbal and active listening communication skills. Proficient in MSWord, Excel, email, call center management software and order management systems.Effective in a fast paced and continually changing work environment. Upbeat and helpful when work volumes are high and escalated issues arise. Able to work independently as well as part of a team. Good organizational and multi tasking skills. Attention to detail. Ability to absorb large amounts of new information in a limited time span of and retain the information to utilize as needed