SHANNON D MARTIN
Electrician at Silk Oak Dr, Austin, TX

Sr. Mgr of Global Education and Community at HomeAway.com

Professional Training & Coaching

HomeAway.com - Austin, Texas Area since Apr 2011 - Sr. Mgr of Global Education and Community HomeAway.com Jul 2010 - Apr 2011 - Global Customer Experience Training & Quality Manager HomeAway.com Apr 2009 - Jul 2010 - Employee Systems and Community Manager ClearCube Technology Jan 2007 - Apr 2009 - Manager of Technical Training TrainUtopia Mar 1999 - Apr 2009 - Owner 360Training 2006 - 2007 - Consultant Austin Community College Jan 1999 - Aug 2006 - Adjunct Instructor Pavilion Technologies 2001 - 2002 - Training Consultant ePanacea 2000 - 2000 - Director of Training 3M Jan 1998 - Apr 1999 - IT Trainer Power Computing May 1995 - Nov 1997 - Manager of Customer Service Apple Computer 1993 - 1995 - Inside Sales Executive

Captivate, Instructor-led Training, Performance Consulting, Adobe Connect, Adobe Presenter, Articulate Suite, Proprietary Software, Instructional Design, Training Delivery, Technical Writing, Needs Analysis, E-Learning, Training, Learning Management, Leadership Development, Salesforce.com, Coaching, Organizational Development, Learning Management Systems, Content Management, CMS, Team Building, Conflict Resolution, Strategic Partnerships, Process Improvement, Management, Cross-functional Team Leadership, Leadership, Team Management, Organizational Effectiveness, Analysis, Quality Assurance, Call Centers

training consulting, networking, tennis, parenting

German

Stevie Award (Bronze) - Innovations in Customer Service
This award is given for recognition of new ideas and developments within customer service that enabled organizations to meet the needs of their customers more effectively, leading to increased satisfaction and loyalty. Our "Customer Connections" program received the Bronze award! This is a two-day program that all employees attend, giving them a brief but complete immersion in Customer Service skills and time with customers on the phones.

APM & Procurement at Zelham, Inc.

Construction

Zelham, Inc. - Boise, Idaho Area since Jul 2011 - APM & Procurement Penco Construction 2010 - 2010 - Contract Administrator Embree Group Aug 2008 - Jan 2010 - Project Manager Assistant Embree Group Aug 2008 - Jul 2009 - Construction Administrator Martin Millworks Feb 1997 - Aug 2008 - Project Manager/Contracts Administrator