Work:
Sheraton Dallas Hotel
Director of Housekeeping
Westin Stonebriar - Frisco, TX
Complex Director of Housekeeping
Westin Charlotte - Charlotte, NC
Housekeeping Manager
Westin Charlotte - Charlotte, NC
Service Express Manager
Westin Charlotte - Charlotte, NC
Assistant Service Express Manager
Education:
Starwood University
Master's in Voice and Building a Culture of Coaching
University of Texas at San Antonio - San Antonio, TX
B.A. in Information Systems
Skills:
Trained in Behavioral Interviewing, Six Sigma, Galaxy, H S I, Starguest Response Plus Super User, Meridian Phone Console and assisted in the pre-openings of the Westin Charlotte and Westin La Cantera Resort. Certified Property Service Culture Trainer in the Westin and Sheraton Brand, the Westin and Sheraton Experience, the Westin and Sheraton Voice and Building a Culture of Coaching, Building Guest Loyalty.