Position:
Director of Customer Care at HomeAdvisor
Industry:
Marketing and Advertising
Work:
HomeAdvisor
since Oct 2004
-
Director of Customer Care
Southerland Group
Aug 2004 - Aug 2005
-
Quality Assurance Analyst
Protocol Communications
2001 - 2004
-
Quality Monitor
Skills:
Customer Relations, Coaching, Customer Satisfaction, Customer Retention, Customer Service, Customer Experience, Call Center, Team Building, Process Improvement, Microsoft Office, Excel, Account Management, Operations Management, Direct Sales, Marketing Strategy, Call Centers, Sales Management, Strategic Planning, Sales, Customer Acquisition, Marketing, B2B, Business Development, Sales Operations, New Business Development, Leadership, Lead Generation, Cold Calling, Team Leadership, Salesforce.com, Microsoft Excel, Sales Process, Management, Training, Time Management