Position:
AAU Head Basketball Coach at Bay State Flash, Application Support Manager, AVP at RBS Citizens Group
Work:
Bay State Flash
- Massachusetts since Jan 2012
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AAU Head Basketball Coach
RBS Citizens Group
- Cranston, RI since Jul 2011
-
Application Support Manager, AVP
Blackstone Valley Chaos Youth Basketball
- Massachusetts May 2007 - Aug 2011
-
AAU Head Basketball Coach
Fidelity Investments
- North Smithfield, Rhode Island Sep 2010 - Jul 2011
-
Sr. Application Support Engineer (Contract)
REIT Management & Research
- Watertown, Massachusetts Nov 2008 - Aug 2010
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Service and Support Manager
Rohm and Haas Company / Dow Chemical Company
- Marlborough, Massachusetts - Philadelphia, Pennsylvania 2006 - 2008
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Global Application Support Manager
Rohm and Haas Company / Dow Chemical Company
- Marlborough, Massachusetts - Philadelphia, Pennsylvania 2000 - 2006
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Team Lead - Help Desk/Desktop Services Supervisor
Rohm and Haas Company / Dow Chemical Company
- Marlborough, Massachusetts - Philadelphia, Pennsylvania 1996 - 2000
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Senior PC Anaylst
Entex Information Services
- Canton, Massachusetts 1995 - 1996
-
Help Desk Manager
Education:
University of Notre Dame Mendoza College of Business 2007 - 2008
Continuous Executive Education, Executive Management Certificate Program
Villanova University 2006 - 2007
Continuous Executive Education, Business Technology Leadership Certificate Program
Tri County Regional Vocational Technical High School 1987 - 1991
Electronics, Electronics
Skills:
MBTI, 360 Feedback, Technical Staff Management, Distributed Team Management, Applications Support, Application Management, Lotus Notes, Customer Service, ITIL, Mergers, Managerial Experience, Help Desk Management, Knowledge Management, Strategic Planning, IT Strategy, Offshoring, FileNet, SQL, Service Desk, Managed Services, Customer Relations, A+ Certified, Apple, Remedy, LotusScript, Staff Scheduling, Call Center, Performance Metrics, SharePoint, Process Improvement, Technical Support, Management, BMC Remedy, Application Lifecycle Management, Help Desk Support, SDLC, Disaster Recovery, IT Relationship Management, IT Asset Management, Service-Now, Change Management, Incident Management, Help Desk Institute, Risk Management, Service Delivery Management, Coaching, Professional Development Programs, Team Mentoring, NCAA Compliance, Program Management
Interests:
Coaching Sports, My Kids, Personal Development, Computers, Building Relationships
Certifications:
CHDD - Help Desk Director, Help Desk 2000
HDI Support Center Director, HDI
Massachusetts Electronics License, Massachusetts State Board
CompTIA's A+, CompTIA's
IBM Lotus Professional 5.0 & 6.0, IBM
ISO 9001 and 9002 Auditor, IBM
Microsoft Professional, Microsoft
ITIL Foundation and ITIL V3, Microsoft
MIAA Certified High School Basketball Coach, MIAA
NCAA Certified Basketball Coach, NCAA