Scott Kay Curtis
Plumbers in Sandy, UT
License number
Utah 158085-5509
Issued Date
Feb 14, 1992
Expiration Date
Jul 31, 1994
Category
Plumber
Type
Apprentice Plumber
Address
Address
Sandy, UT
Personal information
See more information about Scott Kay Curtis at radaris.comName
Address
Phone
4919 Murray Blvd APT S3, Salt Lake Cty, UT 84123
462 E 770 N, Tooele, UT 84074
5171 Ticklegrass Rd, West Jordan, UT 84081
2736 Falcon Way, Sandy, UT 84093
Professional information
Multi-Tiered Media Services For Globally Interconnecting Businesses And Customers
US Patent:
8223948, Jul 17, 2012
Filed:
Aug 23, 2010
Appl. No.:
12/861717
Inventors:
Brian Douglas Minert - Orem UT, US
Matthew Lawrence Page - Sandy UT, US
Scott Karl Curtis - Sandy UT, US
Matthew Lawrence Page - Sandy UT, US
Scott Karl Curtis - Sandy UT, US
Assignee:
Incontact, Inc. - Midvale UT
International Classification:
H04M 3/42, H04L 12/16, H04M 1/64
US Classification:
37921102, 37920201, 37921201, 379 8817, 370261
Abstract:
A multi-tiered communication system for minimizing communication latency for a caller in a remote location who initiates contact with a local data center. The system includes a local data center located in a first location including one or more Interactive Voice Recognition (IVR) functions that are configured for use with a caller who initiates contact with the local data center. The system also includes a remote media server located in a second location. The remote media server is configured to route an incoming call from the caller to the local data center, to route one or more IVR messages to the caller and to connect the caller with an agent for real-time communication. The agent is located in one of the second location or a third location that is substantially closer to the second location than the first location. Having the local data center in the first location enables the IVR message to be received by the caller after a period of expected delay and having the remote media server in the second or third location enables the real-time communication between the caller and the agent to be within an acceptable latency.