DR. SCOTT HESSION SMITH, MD
Osteopathic Medicine at Westheimer Rd, Houston, TX

Vice President, Investment Bank Technology Group - North America Change Management at J.P. Morgan

Information Technology and Services

J.P. Morgan - Houston, Texas Area since 2011 - Vice President, Investment Bank Technology Group - North America Change Management J.P. Morgan Chase 2010 - Feb 2012 - Vice President, Investment Bank Technology Group - Global Incident Management Hewlett-Packard 2005 - 2010 - Senior Operations Manager, Information Technology - Global Enterprise Service Desk Hewlett-Packard 2007 - 2008 - Manager, Information Technology - Global Incident Lifecycle Coordinator Team Hewlett-Packard 2004 - 2008 - Manager, Information Technology - Web Applications and Infrastructure Group Compaq Computers / Hewlett-Packard 2003 - 2007 - Project Manager, Information Systems Special Projects Compaq Computers / Hewlett-Packard 1999 - 2003 - Internet Systems Engineer MCI WorldCom 1997 - 2001 - Internet Systems Engineer and Developer Tenneco Business Services 1996 - 1997 - Senior HRIT Systems Analyst ProMIS 1994 - 1996 - Owner / Consultant / Contractor MItchell Energy and Development 1987 - 1994 - Sr Accounting Analyst

EXIN Examination Institute for Information Science 2005
ITIL Foundations Cisco 2002
CCNA SAIR 2002
Linux LCP Microsoft 2001
MCSE Win2000, MCP WinXP North Harris College 1984 - 1989
North Harris College 1984 - 1988

ITIL, IT Service Management, IT Service Catalog, IT Operations Management, Project Management, ITIL Implementation, Service Delivery, Problem Management, Change Management, Vendor Management, IT Strategy, Process Analysis, IT Management, Business Continuity, Governance, Business Analysis, Managed Services, Information Technology, Leadership, Process Improvement, Project Delivery, Requirements Analysis, Metrics, Service Delivery Management, Infrastructure Management, Major Incident Management, ITSMF, ITIL Service Strategy, IT Cost Optimization, Service Portfolio Management, Service Operation, Service Focused, Service Lifecycle Management, Service Design, Infrastructure, Incident Management, IT Service Delivery, CMDB, Disaster Recovery, Resource Management, Service Desk, IT Operations, Data Center, High Availability, IT Outsourcing, Project Portfolio Management

ITIL, ITSM, itSMF, PMP, PMI, Incident Management, Change Management, Problem Management, Six Sigma, Agile, SCRUM, Service Management, IT Management, BS, MBA, SLA, SLO, OLA, CMDB, ITIL v2, ITIL v3, Event Management, Escalation Management, Service Delivery, Operations Management, Release Management, Configuration Management, Security Management, Service Level Management, Financial Management, Capacity Management, Service Level Management, Service Continuity, Availability Management, Service Portfolio, Service Catalogue, Demand Management, Vendor Management, Supplier Management, Compliance Management, Knowledge Base, Request Fulfillment, Provisioning, Service Measurement and Reporting, CSI, Continual Service Improvement, Access Management, Service Support, Service Delivery, ICT, Infrastructure Management, Asset Management, Best Practices, Operations, COBIT, IT Governance Framework, CCNA, CCDA, CCNP, CCSP, CCVP, CCIP, CCDP, CCIE, MCSE, MCSA, MCSD.NET, MCAD, MCDBA, MCITP, MCM, MCA, MCTS

Tenneco Business Services: Customer Service Award – 1997 Tenneco Business Services: High Five Nominations – 1996 to 1997 Compaq: E-Awards - 1999 to 2003: I received numerous awards for exceptional performance in completing projects on time or early and with results or efforts exceeding expectations of the project scope and timeline. Hewlett-Packard: E-Awards – 2004 to 2008: I received E-Awards for both my management of and my contribution to the successful and timely completion of numerous projects.

ITIL IT-Service Management, CSME
MCSE, Microsoft
MCP, Microsoft
Linux Cetified Professional, SAIR Linux/GNU
CCNA, CISCO

Regional Sales Executive (RPM) at Riverbed Technology, Enterprise Account Executive at OPNET Technologies, Inc.

Computer Software

Riverbed Technology - Houston, Texas Area since Dec 2012 - Regional Sales Executive (RPM) OPNET Technologies, Inc. - Houston, Texas Area since Sep 2011 - Enterprise Account Executive

University of St. Thomas (TX) 2008 - 2011
University of Houston 2006

Houston, Texas Area

Transportation/Trucking/Railroad

Supply Chain Management, Strategic Planning, UPS, LTL, Transportation, International Logistics, Retail Industry, B2B eCommerce, Warehouse Management, Warehouse Layout, Stock Picking, Vendor Managed Inventory, Lean Initiatives, JIT, Inventory Analysis, Cash Flow Management, Contract Negotiations, Technology Integration

President at ZT Acquisitions, Inc.

Financial Services

ZT Acquisitions, Inc. - Houston, Texas since Jun 2012 - President Plains State Bank 2008 - Jun 2011 - President Sterling Bank - Houston, Texas Area 2004 - 2008 - Senior Vice President Capital Bank - Houston, Texas Area 1994 - 2004 - Senior Vice President

University of Houston 1988 - 1991
BA, Political Science Southwest Graduate School of Banking at SMU

Sr. VP Human Resources at CGGVeritas, SVP Human Resources at Veritas DGC

Oil & Energy

CGGVeritas - Sr. VP Human Resources Veritas DGC since 1997 - SVP Human Resources

Manager at GIS

Information Technology and Services

1859 Historic Hotels LTD
Evening Manager 1859 Historic Hotels LTD
Catering Manager Government and Social Market 1859 Historic Hotels LTD
Director of Guest Services 1859 Historic Hotels LTD - Houston, TX
Director of Sales and Marketing 1859 Historic Hotels LTD - Houston, TX
Director of Guest Services 1859 Historic Hotels LTD
Outside Sales Manager 1859 Historic Hotels LTD

owner at Entropy LLC

Houston, Texas Area

Accounting

Minister at Global Rescue Ministries

Houston, Texas Area

Religious Institutions

Accounting