Position:
Knowledge Management Specialist, Design Sales & Service Learning & Development at Vistaprint
Work:
Vistaprint
- Lexington, Ma since Jul 2012
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Knowledge Management Specialist, Design Sales & Service Learning & Development
Vistaprint
Dec 2009 - Jul 2012
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Senior Knowledge Management Associate
Newton Free Library
- Newton, MA Jun 2008 - Oct 2010
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Assistant Supervisor, Reference
Newton Free Library
- Newton, Library Jul 2005 - Jun 2008
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Assistant Supervisor, Circulation
Education:
Simmons College 2004 - 2008
MLIS
University of Massachusetts, Amherst 1998 - 2002
BA, History, Latin American Studies
Skills:
Global Content Management, Localization, Translation Management, Technical Writing, Release Notes, Customer Service, Customer Experience, Knowledge Management, Knowledge Base, Wikis, Template Creation, Global Communications, Library Management, Library Automation, Content Management, Call Center, Customer Relations, Process Improvement, Call Centers
Interests:
Staff Development, Adminstration, RFID technology, New Technology, Traveling
Honor & Awards:
Emerging Leader, American Library Association (first class, 2007)