Position:
Customer Experience Management Director at Confirmit
Location:
Colorado Springs, Colorado Area
Work:
Confirmit
- Emeryville, CA via Black Forest, CO since Oct 2012
-
Customer Experience Management Director
Allegiance, Inc.
- South Jordan, UT via Black Forest, CO Jan 2010 - Oct 2012
-
Manager Program Design
CustomerSat Inc.
- Mountain View, CA via Black Forest, CO May 2006 - Jan 2010
-
Research Consultant
TechFocus Research, Inc
- Malvern, PA via Black Forest, CO Nov 2003 - May 2006
-
Senior Project Manager
FrontRange Solutions
- Colorado Springs, CO Jun 2000 - Jul 2003
-
Marketing Research Analyst
Millward Brown (IntelliQuest)
- Austin, TX May 1999 - Jun 2000
-
Research Analyst
Calo Research
- Cincinnati, OH Nov 1996 - Jun 1998
-
Data Processing Manager
Education:
The University of Georgia 2004 - 2005
Xavier University 1997 - 1999
Saint Louis University 1992 - 1996
Other
Skills:
Survey Design, Voice of the Customer, Customer Insight, Analytics, Consultation, Program Management, Professional Services, VOC, Segmentation, Needs Analysis, Consumer Insights, Qualitative Research, Quantitative Research, Data Collection, Customer Loyalty, Customer Satisfaction, Marketing Research, Market Research, Blog Development, Customer Intelligence, Customer Feedback, Customer Surveys, Customer Journey Mapping, Social Media, Problem Solving, Customer Experience, Customer Engagement, Brand Loyalty, Employee Surveys, Feedback, Blogging, Salesforce.com, Social Media Measurement, Survey Research, Enterprise Software, Net Promoter Score, Focus Groups, CRM, Strategy, Product Development, Thought Leadership, Competitive Intelligence, Analysis, Strategic Partnerships, Lead Generation, Multi-channel Marketing, Process Improvement, Online Research, Competitive Analysis, SaaS